Member Rewards Program
Point Earning
| Item | Rule |
|---|---|
| Standard Earning Rate | Earn 1 point for every eligible $1 spent. |
| When Points Become Available | Points are credited only after an eligible order has been completed or received, according to the final order status used by the rewards system. |
| Eligible Spend | Points are calculated based on the eligible amount actually paid after applicable discounts. Amounts paid using redeemed points do not earn additional points. |
| Cancelled or Refunded Orders | Points earned from cancelled, refunded, returned, or adjusted orders may be reduced, recalculated, or removed. |
Point Redemption Rules
| Item | Rule |
|---|---|
| Point Value | 100 points = $1. |
| Minimum Redemption | A minimum of 300 points is required, equal to a minimum redemption value of $3. |
| Minimum Order Amount | A minimum eligible order subtotal of $49 is required to use member point redemption. |
| Maximum Redemption Per Order | Up to $5 in points may be redeemed per order. |
| Maximum Redemption Per Product Unit | Up to $3 in points may be applied per product unit. |
| Point Redemption Coupons | Only one member point redemption coupon may be used per order. |
Coupon Combination Rules
| Combination | Allowed? |
|---|---|
| One Promotional Coupon + One Member Point Redemption Coupon | Yes. |
| Promotional Coupon + Promotional Coupon | No. |
| Member Point Redemption Coupon + Member Point Redemption Coupon | No. |
Only one promotional coupon may be used per order. If a sitewide promotional coupon is already applied, an additional promotional coupon cannot be combined with it.
One eligible member point redemption coupon may still be combined with that promotional coupon, provided all applicable order minimums, product restrictions, and coupon requirements are met.
Any minimum-spend requirement, product restriction, expiration date, or other condition attached to a promotional coupon remains valid when that coupon is combined with member point redemption.
Bonus Points & Member Benefits
| Activity | Reward |
|---|---|
| Create an Account | Receive 50 points after creating an eligible customer account. |
| Eligible Product Review | Receive 20 points for an eligible approved product review, subject to the review requirements of the rewards program. |
| Birthday Reward | Add or update your birthday in My Account > Account Details. Eligible members may receive 100 birthday points. In addition, during your birthday month, a special birthday gift may be included with a qualifying order, subject to availability and program terms. |
| Successful Referral | Receive 200 points after the referred customer completes an eligible first order. |
Birthday gifts are limited to one per eligible member per birthday month and are available while supplies last.
Birthday information should be added or updated in My Account > Account Details before placing the qualifying birthday-month order.
Point Expiration
Standard reward points are valid for 180 days from the date they are earned. Expired points cannot be redeemed.
Point Sharing
| Item | Rule |
|---|---|
| Point Sharing | Members may convert eligible points into a shared reward coupon for another person. |
| Minimum Transfer | 300 points. |
| Maximum Transfer | 1,000 points per transfer. |
| Shared Reward Coupon Validity | Shared reward coupons are valid for 30 days from the date they are created. |
| Conversion Is Final | Once points are converted into a shared reward coupon, the conversion cannot be cancelled and the converted points cannot be restored. |
| Expired or Unused Shared Coupons | Expired or unused shared reward coupons do not return the converted points to the sender. |
Returns, Refunds and Cancellations
Points earned from an order may be adjusted, reversed, or removed if the order is cancelled, refunded, returned, partially refunded, or otherwise modified.
If points were redeemed on an order that is later refunded or adjusted, the corresponding rewards balance may also be recalculated according to the final order status and the rewards system rules.
